FAQs

How will I get my book?

Your book will be delivered by Bookfunnel. You should receive an e-mail link to download your copy within moments of your purchase.

“I’ve waited 5 minutes. Where’s my book?”

  1. Delivery typically happens in under thirty seconds.
  2. Did you complete the transaction? We sometimes forget to click that last button. When you do, it should say: “Thank you. Your order has been received.”
  3. Try refreshing your e-mail inbox.
  4. Check your spam (or the Promotions Tab in Gmail). These deliveries almost never go there, but it’s worth checking.
  5. Still no luck? Go to About / Contact and let us know the particulars, including your Order #.

What format is my book in?

You choose. You will have the option of downloading a MOBI (Amazon) or an ePub (everyone else) to your device. Bookfunnel will lead you step by step to get it loaded onto your reader/computer. Any problems? Click the help link provided by Bookfunnel in your delivery e-mail.

Do you offer refunds?

No, all sales are final. Because of the nature of an e-book file, once it’s delivered, you have a copy. If there is a technical problem with the book, please let us know using About / Contact. We’ll fix it immediately and send you another copy. Did you accidentally buy a book twice? Let us know and we’ll send you a coupon for another.